1. Introduction
This Privacy Policy describes how Zhaoqing Muye Sen Import and Export Trade Co., Ltd (referred to as “we,” “us,” or the “Company”) collects, uses, stores, protects, and discloses personal information when you visit our website, Serene Tea Sanctuary (the “Website,” accessible at https://SereneTeaSanctuary.com), register an account, purchase products or services, subscribe to content, or participate in our promotions and contests. By using the Website or our services, you consent to the practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use the Website or our services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: When you register an account on the Website, we collect information such as your name, email address, username, and password. This information is used to create and manage your account, authenticate your identity, and provide you with personalized services.
- Purchase and Subscription: When you purchase products or subscribe to paid content on the Website, we collect billing information, including your name, shipping address, payment method details (such as credit card number, expiration date, and security code), and invoice information. This information is necessary to process your transactions, fulfill your orders, and provide you with the purchased products or subscribed services.
- Contact and Communication: If you contact us via email at info@sereneteasanctuary.com or through our Contact Us page (Link: https://sereneteasanctuary.com/contact), we may collect the information you provide in your message, such as your name, email address, and the content of your inquiry or feedback. This information helps us respond to your questions, address your concerns, and improve our services.
- Promotions and Contests: When you participate in our promotions, contests, or sweepstakes, we may collect additional information, such as your contact information (phone number, postal address), age, and any other information required by the specific rules of the promotion. This information is used to administer the promotions, select winners, and notify participants.
2.2 Information Collected Automatically
- Log Data: When you visit the Website, our servers automatically record certain information, known as log data. This includes your IP address, browser type and version, operating system, the pages you visit on the Website, the time and date of your visit, the time spent on each page, and the links you click. Log data helps us analyze how users interact with the Website, improve its performance, and detect and prevent security issues.
- Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other similar technologies to collect information about your use of the Website. Cookies are small text files that are stored on your device when you visit a website. They can be used to remember your preferences, improve your user experience, and analyze website traffic. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). You can adjust your browser settings to block or delete cookies, but doing so may affect your ability to use certain features of the Website.
3. How We Use Your Information
3.1 Account Management and Personalization
We use the information you provide during account registration to create and manage your account, authenticate your identity, and provide you with personalized services. This includes sending you account – related notifications, such as password reset emails, order confirmations, and subscription renewal reminders. We may also use your information to personalize your experience on the Website, such as recommending products or content based on your browsing history and purchase behavior.
3.2 Transaction Processing and Fulfillment
We use the billing and shipping information you provide to process your purchases, fulfill your orders, and deliver the products or services you have purchased. This may involve sharing your information with third – party payment processors, shipping carriers, and other service providers who assist us in completing the transaction.
3.3 Communication and Customer Support
We use the contact information you provide to communicate with you about our products, services, promotions, and events. This includes sending you marketing emails, newsletters, and promotional offers. If you contact us for customer support, we use the information you provide to respond to your inquiries, address your concerns, and resolve any issues you may have.
3.4 Analytics and Improvement
We use log data and information collected through cookies and similar technologies to analyze how users interact with the Website, identify trends and patterns, and improve its performance, functionality, and user experience. This helps us understand what features are popular, where users may be having difficulties, and how we can make the Website more engaging and useful.
3.5 Promotions and Contests
We use the information collected during promotions and contests to administer the activities, select winners, notify participants, and distribute prizes. We may also use this information to market our products and services to you in accordance with your preferences and applicable laws.
4. Information Sharing
4.1 Service Providers
We may share your personal information with third – party service providers who assist us in operating the Website, providing our services, processing transactions, and fulfilling orders. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was shared with them. Examples of service providers include payment processors, shipping carriers, email marketing services, and website hosting providers.
4.2 Business Partners
We may share your personal information with our business partners, such as suppliers, distributors, and affiliates, in connection with the promotion and sale of our products and services. For example, we may share your contact information with a business partner so that they can send you promotional offers that may be of interest to you. However, we will only share your information with business partners who have agreed to protect your privacy and use your information in accordance with this Privacy Policy.
4.3 Legal Requirements
We may disclose your personal information if we are required to do so by law, such as in response to a court order, subpoena, or government investigation. We may also disclose your information if we believe it is necessary to protect our rights, property, or the safety of our users or the public.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. This includes using secure servers, encryption technologies, and access controls to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by law and take appropriate measures to mitigate the impact of the breach.
6. Your Rights
6.1 Access and Update
You have the right to access, review, and update the personal information we have collected about you. You can do this by logging into your account on the Website and updating your profile information. If you have any questions or need further assistance, you can contact us at info@sereneteasanctuary.com.
6.2 Opt – Out
You can opt out of receiving marketing emails and promotional offers from us at any time by clicking the “Unsubscribe” link at the bottom of any of our marketing emails or by updating your communication preferences in your account settings. Please note that you may still receive transaction – related emails, such as order confirmations and shipping notifications, even if you opt out of marketing emails.
6.3 Delete
In some cases, you may have the right to request the deletion of your personal information. To do this, please contact us at info@sereneteasanctuary.com and provide us with the details of your request. We will review your request and respond to you in accordance with applicable laws.
7. Children’s Privacy
The Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
8. International Transfers
Since we operate globally, we may transfer your personal information to servers located in other countries. These countries may have different data protection laws than your country of residence. However, we will ensure that any international transfer of your personal information is carried out in accordance with this Privacy Policy and applicable laws, and we will take steps to protect your personal information during the transfer process.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations. If we make any material changes to this Privacy Policy, we will notify you by posting a notice on the Website, sending you an email, or through other means of communication. Your continued use of the Website or our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:
- By email at info@sereneteasanctuary.com
- By visiting our Contact Us page (Link: https://sereneteasanctuary.com/contact)
We will respond to your inquiries as promptly as possible and do our best to address your concerns.